Before successful delivery
If payment is captured but the report cannot be generated or delivered because of a system failure, Nymbl will work to fix delivery first. If delivery cannot be completed within a reasonable time, a refund may be issued.
After successful delivery
Once a personalized digital report has been generated and successfully delivered, refunds are generally not offered simply because a customer disagrees with the result or hoped for a different conclusion.
Support exceptions
If you believe there was a duplicate charge, a technical error, or a material delivery problem, contact support and include the checkout email plus any relevant reference details so the case can be reviewed quickly.
How to ask for help
Send refund or billing questions to support@nymbl.ca.